Our Story

Built by
founders.
For founders.

"We started Kitana because we believed eCommerce businesses deserved a partner that thinks like an owner — not an agency billing by the hour."

Kitana Online was founded in 2016 by Michal and Roman — two people with complementary obsessions. Michal with growth, marketing and eCommerce strategy. Roman with operations, technology and execution. Together, they built an agency that covers the full picture: from brand and design through to traffic, conversion and day-to-day operations.

Today Kitana works with eCommerce businesses, affiliate companies, startups and international brands from offices in Israel and Denmark — and serves clients across Europe, the US and beyond.

2016
Founded
2
Offices
IL · DK
Israel & Denmark

We believe the right plan
begins with the right questions.

The Kitana Online approach — since 2016

The founders

Two people.
One complete picture.

Kitana was built on complementary expertise — growth and operations, strategy and execution, marketing and technology. That combination is what makes us different from a single-discipline agency.

MK
Michal Klein-Raichman
Co-Founder
Head of eCommerce, Marketing & Growth

Michal leads the growth side of every client engagement — from the initial strategy and brand positioning through to campaign execution and conversion optimisation. She has built and scaled eCommerce brands across multiple categories and markets, and brings a founder's instinct to every business she works with.

eCommerce strategy & growth
Paid media & performance marketing
Brand positioning & copywriting
Conversion rate optimisation
🇮🇱 Based in Israel
RR
Roman Raichman
Co-Founder
Operations & Technical Manager

Roman runs the operational and technical backbone of Kitana and every client we serve. He oversees eCommerce infrastructure, platform development, fulfilment systems and the tools that make our work faster and more precise. His instinct for building systems that scale is what allows the growth side to move at the speed it does.

eCommerce platform development
Operations & fulfilment systems
Technical infrastructure & integrations
Analytics & tracking setup
🇩🇰 Based in Denmark

What we believe

The principles
we work by.

These aren't values we put on a wall. They're the operating principles that shape every client engagement, every recommendation, and every conversation we have.

Diagnosis before prescription
We don't recommend a service until we understand the problem. The wrong solution costs more than no solution.
Ownership mentality
We treat your business as if it were our own — because as founders ourselves, we know what that actually means.
P&L thinking, not channel thinking
We look at your whole business — budget allocation, margin, CAC, LTV. We build strategies that improve the bottom line.
Long-term thinking
Quick wins matter, but sustainable growth is the goal. Every strategy we build is designed to compound over time.

How we work

A process built
for results.

01
Discovery & Audit
We start by understanding your business, your customers, and your competitive landscape — not by pitching services.
02
Strategy & Roadmap
A clear 90-day plan with defined priorities, expected outcomes, and metrics for success.
03
Build & Launch
Execution across design, development, content and paid channels — on brief, on time.
04
Optimise & Scale
We test, learn and improve every week. What works gets more. What doesn't gets fixed or cut.
05
Report & Grow
Monthly reviews in plain English. You always know where you stand and what comes next.

Start a project

Ready to grow
your business?

Tell us about your business and what you're trying to achieve. We'll come back with a clear plan — not a sales pitch.

Start with a Growth Audit →

The Growth Audit is a priced engagement. We'll scope it together.